Terms & Conditions
1.THESE TERMS
1.1 What these terms cover
These are the terms on which we supply the products listed on our website (www.boldaurajewelry.com) to you (the “Product(s)”).
1.2 Why you should read them
Please read these terms carefully before you submit your order for the Product(s) to us (an “order”). These terms tell you who we are, how we will provide Product(s) to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us at [email protected] to discuss.
1.3 These terms apply to our contract with you
These terms apply to our sale of Product(s) to you as a consumer. If you are a business and would like to buy our Products(s) please contact our sales team at [email protected].
2.INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 How to contact us
You can contact us by emailing us at [email protected]. If you are emailing us please include details of your order (such as your order number) to help us identify it.
2.2 How we may contact you
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.3 “Writing” includes emails
When we use the words “writing” or “written” in these terms, this includes emails.
3.OUR CONTRACT WITH YOU
3.1 Order process
Our shopping pages on our website will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
3.2 How we will accept your order
Our acceptance of your order will take place when we email you or contact you through Whatsapp to accept it (“Acceptance Notification”), at which point a contract will come into existence between you and us for the Product(s) you have ordered (“the contract”).
3.3 If we cannot accept your order
If we are unable to accept your order, we will inform you of this either by telephone or in writing and will not charge you for the Product(s). This might be because the Product(s) is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product(s) or because we are unable to meet a delivery deadline you have specified.
3.4 Your order number
When you place your order we will assign you with an order number when we send you our Acceptance Notification. It will help us if you can tell us the relevant order number whenever you contact us about your order.
4.OUR PRODUCTS
4.1 The Product(s) may vary slightly from their pictures
The images of the Product(s) on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Product(s). Your Product(s) may vary slightly from those images.
4.2 Questions and clarifications
Although we have made every effort to be as accurate as possible, the Product(s) sizes, colours, dimensions and measurements indicated on our website may not be precise. If you have any doubts about the colour, size or any specification of the Product(s) you wish to order, please contact us prior to placing your order on our website.
4.3 Product(s) packaging may vary
The packaging of the Product(s) may vary from that shown in any images on our website.
4.4 Making sure your measurements and information are accurate
If we make any Product(s) to measurements you have given us or are providing engraving services, you are responsible for ensuring that the measurement and engraving instructions are correct.
5.CHANGES TO PRODUCTS
5.1 Your right to make a change
If you wish to make a change to the Product(s) you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product(s), the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7).
5.2 Our right to make changes
We may change the Product(s): (a) to reflect changes in relevant laws and regulatory requirements; and (b) to implement minor technical adjustments and improvements. These changes should not affect your use of the Product(s).
6.PROVIDING YOU WITH THE PRODUCT(S)
6.1 Delivery costs
Unless otherwise stated, all orders placed on our website are subject to additional shipping costs. We reserve the right to change or discontinue the free delivery arrangement at any time.
6.2 When we will provide the Product(s)
During the order process we will let you know when we will deliver the Product(s) to you. We normally aim to dispatch our Product(s) to you the next working day after we send you an Acceptance Notification.
6.3 Over 18 Products
Some products will need the signature of someone over the age of 18 years old upon delivery. If someone over the age of 18 years old is not available, the courier will leave a note informing you of how to rearrange delivery or collect the Product(s) from a local depot as per our nominated courier’s procedures and instructions.
6.4 If you are not at home when the Product(s) is delivered
If no one is available at your address to take delivery, a note will be left informing you of how to rearrange delivery or collect the Product(s) from a local depot as per our nominated courier’s procedures and instructions.
6.5 If you do not re-arrange delivery
If you do not collect the Product(s) from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 7.2 will apply.
6.6 When you become responsible for the Product(s)
The Product(s) will be your responsibility from the time we deliver the Product(s) to the address you gave us or from when you collect it from us.
6.6 When you own Product(s)
You own the Product(s) once we have received payment in full.
6.7 What will happen if you do not give required information to us
We may need certain further information from you so that we can supply the Product(s) to you, for example (but not limited to), size, colour, style, engraving text. If so, this will have been stated in the description of the Product(s) on our website. We will contact you to ask for this further information. If you do not give us this further information within a reasonable time of us asking for it, or if you give us incomplete or incorrect further information, we may either end the contract (and clause 7.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Product(s) late or not supplying any part of them if this is caused by you not giving us the further information we need within a reasonable time of us asking for it.
7. OUR RIGHTS TO END THE CONTRACT
7.1 We may end the contract if you break it
We may end the contract at any time by writing to you if:
- (a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
- (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Product(s);
- (c) you do not, within a reasonable time, allow us to deliver the Product(s) to you or collect them from us; or
7.2 You must compensate us if you break the contract
If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for Product(s) we have not provided but we may deduct or charge reasonable compensation for the net costs we will incur or will have incurred as a result of your breaking the contract.
8. IF THERE IS A PROBLEM WITH THE PRODUCT(S)
8.1 How to tell us about complaints and / or problems with the Product(s)
If you have any questions or complaints about the Product(s), please contact us. You can write to us at [email protected].
9. PRICE AND PAYMENT
9.1 Where to find the price for the Product(s)
The price of our Product(s) will be listed on our website. Where the price of the Product(s) includes or excludes VAT this will be stated clearly on the order pages when you place your order.
9.2 Where applicable we will pass on changes in the rate of VAT
If the rate of VAT changes between your order date and the date we supply the Product(s), we will adjust the rate of VAT that you pay, unless you have already paid for the Product(s) in full before the change in the rate of VAT takes effect.
9.3 When you must pay and how
You must pay for the Product(s) before we dispatch them. We will charge your credit or debit card once the order is confirmed and processed online.
10. INTELLECTUAL PROPERTY RIGHTS
10.1 For the purposes of the contract “Intellectual Property Rights” means
For the purposes of the contract “Intellectual Property Rights” means rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how) and all other intellectual property rights relating to the Product(s) and the content of this website, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
10.2 Nothing in the contract shall have the effect of transferring ownership to you of any Intellectual Property Rights in the Product(s).
10.3 You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Intellectual Property Rights in Product(s) or any content on our website, in whole or in part.
11. OUR LIABILITY FOR LOSS AND DAMAGE
11.1 We are responsible to you for foreseeable loss and damage caused by us
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Product(s) including the right to receive Product(s) which are: (a) as described and match information we provided to you and any sample or model seen or examined by you (b) of satisfactory quality (c) fit for any particular purpose made known to us (d) supplied with reasonable skill and care; and for defective Product(s) under the Consumer Protection Act 1987.
11.3 We are not liable for business losses
We only supply the Product(s) for domestic and private use. If you use the Product(s) for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12. DATA PROTECTION
In order to provide you with the product(s) on our website and to process your orders, we may collect and process personal information that you provide us when placing an order and purchasing product(s) from our website. For information on how we use and process your personal information please see our privacy policy which can be accessed here.
13. EVENTS OUTSIDE OUR CONTROL
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the contract that is caused by an event outside our control.
An “event outside our control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
13.2 If an event outside our control takes place that affects the performance of our obligations under the contract:
- (a) We will contact you as soon as reasonably possible to notify you; and
- (b) Our obligations under the contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects our delivery of Product(s) to you, we will arrange a new delivery date with you after the event outside our control over.
14. OTHER IMPORTANT TERMS
14.1 We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation.
14.2 You need our consent to transfer your rights to someone else
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
14.3 Nobody else has any rights under the contract
The contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.4 If a court finds part of the contract illegal, the rest will continue in force
Each of the clauses in these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
14.5 Even if we delay in enforcing the contract, we can still enforce it later
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking the contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Product(s), we can still require you to make the payment at a later date.
15. WARRANTY
15.1 Bold Aura guarantees a warranty period of twelve months on all items from the date of purchase.
Proof of purchase from authorised retailers is required to validate the warranty.
Please note cracking, chipping or scratching of stones (including Crystal Haze) or plating wear are not considered as manufacturing defects. Warranty does not cover loss of an item, damage caused by accidents, inappropriate use or wear and tear. Please see our Jewellery Care Guide for more information on how to keep your jewellery in the best condition.
15.3 Bold Aura may not be able to repair silver pieces that are no longer part of our current range.
All items outside of the warranty period will incur a repair fee.
